AI-Powered Business Communication System 'SmartWeb' for SMBs Now Available
Integrating LiveAgent used by over 40,000 companies worldwide with FlowHunt AI technology. Unified customer and business partner communication management starting from 20,000 yen/month.
Interwork Corporation has launched SmartWeb, a next-generation business communication system equipped with AI technology for small and medium-sized businesses, starting November 5, 2025.
By integrating LiveAgent, a ticket management system used by over 40,000 companies worldwide, with FlowHunt AI technology, SmartWeb is available from 20,000 yen per month. It unifies management of customer communications and business partner interactions, achieving operational efficiency through 24/7 AI automated responses.
Service Features
AI Chatbot β 24/7 Automated Response Using the latest RAG (Retrieval-Augmented Generation) technology, it generates accurate and natural responses even to specialized customer inquiries.
AI Auto-Reply Generation β Email, Forms & SNS Support AI automatically analyzes incoming message content and generates optimal response suggestions from the knowledge base.
Unified Management with LiveAgent Manage inquiries from all channels including email, phone, SNS, chat, and AI chatbot on a single screen.
