Break Through Time Barriers.
AI That Learns and Supports Your Customers
Fully integrated AI chatbot with live chat enables 24/7 automated customer support. RAG technology ensures accurate, always up-to-date responses.
Our AI chatbot fully integrates with your live chat system
to deliver 24/7 automated customer support.
It automatically learns from your support portal's knowledge base and website updates, ensuring responses always reflect the latest information. Simple queries are handled instantly by AI, while complex issues seamlessly escalate to human staff.
Even small businesses can build enterprise-level support infrastructure at low cost,
achieving both significant cost reduction through operational efficiency and improved customer satisfaction.
24/7 Support & Full Chat Integration
Respond instantly to customer inquiries outside business hours and on holidays. Available as anonymous chat for casual use, or with email registration for continuous support linked to customer history. All AI conversations are automatically converted to tickets for complete visibility into support status.
AI and human agents switch seamlessly within the same live chat UI, minimizing operator training requirements. All chat history is centrally managed, enabling context-aware responses based on inquiry background.
Auto-Learning & Multilingual Support
Automatically crawls your knowledge base and website content regularly, learning new information to always respond with the latest content. Existing materials like Word documents, PDFs, and text files can be used as-is, minimizing setup effort.
Even when trained on Japanese data, the AI automatically responds in the questioner's language when asked in English, Chinese, or other languages. Provide multilingual support without additional operators, perfect for multi-location or international businesses.
Handle Complex Questions with Expanded Knowledge
By learning from extensive manuals, technical documentation, FAQs, and internal materials, the AI accurately answers specialized and complex questions. Issues previously requiring experienced staff can now receive AI first-response, letting your team focus on cases truly needing human attention.
Regular automatic website crawling keeps information current, minimizing 'wrong answers based on outdated information.' Use with confidence even in environments with frequent product releases or specification changes.
High Accuracy with RAG Technology
RAG (Retrieval-Augmented Generation) combines generative AI with external data to improve response accuracy. While standard generative AI relies only on past training data, RAG retrieves necessary information from your knowledge base and documents in real-time to generate responses.
This enables more accurate, current answers tailored to your specific situation. Particularly effective for support dealing with frequently changing information like regulatory changes or price updates. Since it references only your dedicated knowledge base, there's no risk of incorrect answers from competitor information or general web content.
Flexible Access to Latest Generative AI
SmartWeb's chatbot lets you freely choose from the latest generative AI models including OpenAI's ChatGPT, Anthropic's Claude, and Google's Gemini. Combine optimal models based on your use case, desired response quality, and cost to always leverage cutting-edge AI technology.
Easy model switching means you can quickly adopt new generative AI releases. Flexible adaptation to future AI model additions or changes minimizes the risk of 'current choices becoming future constraints.'
Escalation & Messaging Functions
Complex issues AI can't resolve or requests for direct human conversation automatically escalate to live chat with real agents. Messages can be left outside business hours (email required), with guaranteed agent response during business hours.
During escalation, AI conversation history and referenced knowledge automatically transfer, allowing agents to understand the situation and immediately begin addressing the main issue. With AI handling 70-80% of basic inquiries, achieve both labor cost reduction and operational efficiency.
Customer Results
Real improvements from LiveAgent and FlowHunt integration
Ready to Get Started?
Achieve 24/7 customer support with SmartWeb's AI chatbot. Book a free consultation to find the optimal plan for your needs.
