Zero Missed Responses.
AI and Humans Working Together
Manage inquiries from email, chat, phone, and social media in one unified screen. Combined with AI response assistance, even small teams can deliver enterprise-level support.
Are you still manually tracking inquiries from multiple channels?
SmartWeb's ticket system centralizes all inquiries in one screen. Instantly view each agent's status and conversation history. Combined with AI-generated response drafts, achieve 'zero missed responses' and 'dramatically reduced response times' simultaneously.
Even for SMBs without dedicated customer support staff, this platform serves as the foundation for leveraging AI in business communications.
All Inquiries in One Place
Automatically convert inquiries from email, web forms, chat, phone notes, and social media mentions/DMs into tickets, consolidating them in a unified inbox. View, reply, and access history from the same screen regardless of the original channel.
See at a glance 'who handled what, when, and how'—making handoffs and reassignments smooth. No more digging through emails asking 'who was handling that inquiry?' Customers receive consistent quality support across any channel, while your team eliminates time wasted switching between tools.
Automatic Ticketing = Zero Missed Responses
Every inquiry is automatically registered as a 'ticket,' organized and managed by status, assignee, and priority. Inquiries from web forms and email are auto-converted to tickets with statuses like 'New,' 'In Progress,' 'On Hold,' and 'Resolved' for unified progress management.
Automatic and manual agent assignment prevents over-reliance on individuals while optimizing task distribution. Reminders and filters ensure busy teams never 'forget to reply.' Due date settings and SLA management features guarantee priority handling of critical inquiries.
Reduce Workload with AI Answer Assist
By combining the ticket system with AI Answer Assist, agents can shift from "writing from scratch" to simply "reviewing and refining AI suggestions." Based on past responses and the knowledge base, AI automatically generates draft replies. Tone and rule-based template responses can also be centrally managed.
Let AI handle repetitive FAQ inquiries while humans focus on exceptions and high-value work. Using AI not as a replacement but as an "agent's assistant" enables even small teams to build a stable, high-quality support operation.
Smooth Integration with Existing Systems
SmartWeb's ticket system is designed to integrate easily with existing workflows. Connect with WordPress and various CMS platforms to use your existing contact forms. Integrate with e-commerce platforms and CRMs to view customer info and purchase history while responding.
With 200+ external service integrations available, implement gradually while leveraging your current tools. Rather than 'replacing everything,' build on your current environment and progressively organize and automate inquiry handling. Connect with Slack, Teams, Zapier, and other daily-use tools.
Customer Results
Real improvements from LiveAgent and FlowHunt integration
Ready to Get Started?
Build a zero-missed-response support system with SmartWeb's AI-Integrated Ticket System. Book a free consultation and we'll propose the optimal plan for your needs.
