AI Polishes Your Words.
Your Responses Go Pro
Integrated with FlowHunt or OpenAI, instantly improve and adjust customer responses. Organize information from multiple sources, adjust tone, translate—AI supports every aspect of quality response creation.
For email inquiries from customers, FlowHunt or OpenAI integration instantly improves and adjusts response drafts. Information copy-pasted from multiple documents is reorganized for readability, and tone adjustment plus translation features help create high-quality responses suited to any customer—efficiently.
LiveAgent AI Answer Improver is a powerful writing enhancement tool built into the ticket reply editor. It instantly polishes agent-written drafts with three functions—'Improve,' 'Extend,' and 'Simplify'—plus custom instructions for fine-grained adjustments, completing professional responses in minimal time.
Combined with AI Email Auto-Response (Answer Composer), seamlessly connect auto-generated drafts with polishing—creating more accurate, customer-focused responses efficiently. (*Note: AI Answer Composer supports FlowHunt only)
Create Polished Responses from Multiple Sources
When you copy and paste information from multiple documents as a response base, AI Answer Assistant restructures the text and optimizes flow. Scattered information transforms into a readable, consistent response.
Easily convert to plain language with fewer technical terms for the recipient, or add explanations for jargon. Detailed explanations for technical users, simple expressions for general users—flexible adaptation is automatic. This improves both response quality and customer satisfaction.
Versatile Text Optimization Options
AI Answer Improver offers four powerful options to optimize existing text. 'Improve' polishes text to be clearer and more professional. 'Extend' enriches content with detailed explanations and additional information. 'Simplify' condenses complex content into concise, understandable summaries.
'Custom Instructions' let you request specific adjustments—add explanations for technical terms, adjust formality levels, convert to bullet points, and more. Choose from three tones—Casual, Neutral, or Business—for the optimal voice for each customer and situation.
Even More Efficient with Email Auto-Response
AI Answer Assistant (Answer Improver) integrates seamlessly with AI Email Auto-Response (Answer Composer). Answer Composer auto-generates drafts from conversation history and knowledge base, and those drafts flow directly into the Answer Improver editing screen.
No writing from scratch—just polish AI-generated drafts. Instructions like 'make it more polite,' 'simplify,' or 'add explanations for technical terms' instantly adjust the text. Two AI features combined achieve both dramatic time savings and quality improvement.
Multilingual Support with Secure Operations
Translation between Japanese and other languages enables global customer support. Automatically explain technical terms in plain language or adjust for beginner-level expressions—text adaptation to customer level executes automatically.
AI Answer Assistant operates through FlowHunt or OpenAI integration. FlowHunt is a product of Quality Unit (LiveAgent's developer), ensuring data safety and priority support. With OpenAI integration, use your own API key to prevent confidential information leakage and ensure secure operations.
*AI Answer Improver supports both FlowHunt and OpenAI. AI Answer Composer supports FlowHunt only. Separate contract required for OpenAI usage.
Customer Results
Improvements from AI Answer Improver implementation
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Boost agent productivity and response quality simultaneously with SmartWeb's AI Answer Assistant. Book a free consultation and we'll propose the optimal plan for your needs.
