AI Drafts.
You Just Review
When email or contact form inquiries arrive, AI analyzes the content and auto-generates draft responses. Displayed as notes in the ticket screen, agents simply review and adjust before sending.
AI email auto-response integrated with LiveAgent's ticket system and FlowHunt enables efficient customer support.
When email or contact form inquiries arrive, LiveAgent's ticket management system automatically connects with FlowHunt AI to extract and analyze the question. AI generates draft responses based on pre-trained information, displaying them as notes in the ticket screen. Agents can smoothly review and edit responses within the ticket workflow.
With AI Answer Assistant (AI Answer Improver), polish text and add technical term explanations without leaving the ticket management screen. Unified with the ticket system, achieve both time reduction and quality improvement in inquiry handling.
*AI Answer Composer supports FlowHunt only (not compatible with OpenAI).
Understands Context, Generates Optimal Responses
LiveAgent AI Answer Composer is an intelligent response tool that automatically analyzes ticket conversation history and generates context-aware draft responses. With FlowHunt integration, agents don't need to compose from scratch—simply review and adjust AI-proposed drafts to complete professional replies.
Choose response tone from 'Casual,' 'Neutral,' or 'Business.' Generate responses with optimal formality based on customer relationship and inquiry content. Add custom instructions to include specific information or make fine adjustments.
Important: AI Answer Composer supports FlowHunt only (not compatible with OpenAI). FlowHunt is a product of Quality Unit (LiveAgent's developer), ensuring data safety and priority support.
Trained Information Powers Email Responses
Product information, FAQs, and response manuals pre-trained for the AI chatbot are also available for email auto-response. FlowHunt's Knowledge Source feature allows diverse information sources—website crawls (Schedules), Q&A, documents, and more.
Information trained once is shared across both chat and email response, eliminating duplicate management. Deliver consistent, high-quality responses efficiently across channels. Knowledge updates complete in one place, minimizing operational overhead.
Further Polish Generated Responses
Drafts generated by AI Answer Composer flow seamlessly into the AI Answer Improver screen. Three functions—'Improve,' 'Extend,' and 'Simplify'—adjust text to be clearer, more detailed, or more concise.
Custom instructions enable various tasks: translation, adding technical term explanations, adjusting formality levels, converting key points to bullet lists, and more. For example, instruct 'Translate to English' to instantly convert Japanese responses for international customers. When satisfied, click 'Use in answer' to insert into the ticket response.
Note: AI Answer Improver supports both FlowHunt and OpenAI integration.
Automation Rules Switch Information Sources
Using LiveAgent's ticket system automation rules, automatically switch which trained information AI references based on email recipient or content. Product A inquiries reference Product A technical docs; Service B inquiries reference Service B manuals.
Even companies handling multiple products and services can auto-generate optimized responses for each. Flexible rule settings by department, brand, or language support large-scale operations.
Customer Results
Improvements from AI Answer Composer implementation
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